Shipping Information

 

We use Royal Mail 24 (in the UK), Royal Mail International Priority, and Royal Mail International Tracked services. These are incredibly reliable, and well-priced.

Prices are as follows (July 2021):

UK:
Orders over £50 - Free shipping
Up to 1kg - £3.70
Over 1kg - £5.00

EU (untracked):
Order values up to £120.00 - £6.00
See note below.

EU (tracked):
Order values up to £120.00 - £12.00
See note below.

USA (untracked)
Up to 500g - £7.90
500g to 1kg - £15.50
1kg to 1.5kg - £20.80
For heavier parcels the price for tracked is so close we only offer that option.

USA (tracked)
Up to 500g - £12.70
500g to 1kg - £17.60
1kg to 1.5kg - £22.00
1.5kg to 2kg - £26.50
2kg to 3kg - £43.00
3kg to 4kg - £51.00

Australia, New Zealand and Canada (Tracked):
Up to 500g - £12.80
500g to 1kg - £18.50
1kg to 2kg - £23.50
2kg to 3kg - £46.30
3kg to 4kg - £56.50

Rest of the World inc Australia, New Zealand and Canada (untracked):
Up to 500g - £7.70
500g to 1kg - £14.00
1kg to 1.5kg - £19.50
1.5kg to 2kg - £25.00
2kg to 3kg - £38.00
3kg to 4kg - £49.00

When will my order arrive?
All delivery services are taking longer to arrive due to the on going pandemic. Please allow extra time for your parcel to arrive. The following timescales are under normal circumstances.

You will receive an email when your order is posted. UK orders should arrive within a couple of working days, and European orders within 10 days. Orders outside Europe will usually arrive in 15-20 working days, sometimes even quicker.

My order hasn't arrived - what should I do?
Sometimes parcels get delayed, or take the long route to their destination. Our experience is that the postal system is reliable and parcels do eventually arrive. However, if your order has not arrived within 5 working days if you are in the UK, 15 working days if you are in Europe, 40 working days if you are in Canada or the USA, or 30 working days elsewhere in the world, then please get in contact with us and we will arrange a replacement. If your original parcel makes an appearance, please don't open it, but mark it Return to Sender and take it to your local post office to come back to us.

European Union orders
European Union orders are now inclusive of VAT up to a value of €150.00 (except Czech Republic and Romania). These orders will be shipped "duty paid" and should clear customs more quickly, and you should not face unexpected fees on delivery. Our shipping rates are set so that EU customers can only make purchases up to this value. If you require further items, please place multiple orders. These orders will be shipped separately.

Customs charges
Please bear in mind that we are not responsible for any customs or duty that may be charged on parcels shipped outside of Great Britain and the European Union (except Czech Republic and Romania). Customers may be charged tax at their local rate on the value of their order, prior to delivery. We complete detailed customs declarations to ensure that you are charged correctly (and not over-charged). Individual countries have different thresholds for charging taxes.

Orders to the USA are not normally charged tax on import.